Privacy policy

Privacy Policy

Last updated: September 2026

The MyPetAmor website is operated by BH Comtec Imports (the "Company"). We respect your privacy and are committed to protecting your personal information in accordance with the Israeli Protection of Privacy Law, 5741-1981, and the regulations thereunder. This policy explains what information we collect, how we use it and what your rights are.

What information we collect

  • Identification and contact details: name, shipping address, phone number and email.
  • Order details: products purchased, purchase history and service inquiries.
  • Payment details: payment is processed through a secure payment provider, and full credit card details are not stored by us.
  • Technical information: IP address, browser and device type and browsing data on the website, via cookies and similar technologies.

How we use the information

  • To process your order, for shipping, billing and invoicing.
  • To provide customer service and handle warranty claims and returns.
  • To send marketing updates by email or SMS, only with your consent and in accordance with the Communications Law (Telecommunications and Broadcasting). You may unsubscribe at any time.
  • To improve the website, the experience and security, and to prevent fraud.
  • To comply with legal obligations.

Sharing information with third parties

Information is shared only with parties required to provide the service: Shopify (the website platform), the payment provider, the courier company, the invoicing system, and email and analytics providers. These parties are bound to keep the information confidential. We will not sell your personal information to any third party. Some providers may store information outside Israel, subject to appropriate safeguards.

Cookies

The website uses cookies to operate the cart and login, measure performance and display tailored advertising. You can manage or block cookies through your browser settings; blocking them entirely may impair the website's functionality.

Data security

We apply accepted security measures, including SSL encryption and storage on Shopify's secure infrastructure. However, absolute security of information transmitted online cannot be guaranteed.

Data retention

Information is retained as long as required for the purposes for which it was collected, and in accordance with statutory record-keeping obligations (for example, accounting records).

Your rights

Under the Protection of Privacy Law, you are entitled to review the information held about you, request its correction or deletion, and withdraw your consent to receive marketing. For such requests, contact us using the details below and we will handle your request promptly.

Minors

The website is intended for users aged 18 and over, and we do not knowingly collect information about minors.

Changes to this policy

We may update this policy from time to time. The updated version will be published on the website with the update date.

Contact

BH Comtec Imports | WhatsApp: 058-484-4224 | Email: shani@ndoros.com